:: Frequently Asked Questions ::

Redemption

Purchasing & Refunds

Membership

How to redeem PIN?

Specific instructions can be found in the game info of our homepage. Basically, you select the game you’d like to play. Go to the payment page, and select “GoCash Game Card” as your payment option and then follow the instructions provided.

Please click here for detailed instructions on how to redeem.

If you are having troubles redeeming your GoCash Game Card, do not hesitate to contact us directly.

Will my card expire?

Your GoCash Game Card must be redeemed within one year from the date of activation (the date you purchased your GoCash Game Card from the retailer).

If you are having troubles redeeming your GoCash Game Card, do not hesitate to contact us directly.

Can I split the value of a card?

No. If you have a GoCash Game Card, you may only redeem the whole amount at once. You may not split the value of the card among different game portals. For example, if you bought a $10 GoCash Game card, you can only redeem it for the whole $10. You cannot redeem $5 in one game portal, and then $5 in a different game portal.

Gold Members have the benefit of being able to split the value of their cards as much as they want.

If you are having troubles redeeming your GoCash Game Card, do not hesitate to contact us directly.

Can I change my mind after redeemed?

No. All GoCash Game Card sales are final per the GoCash Game Card.

If you are having troubles redeeming your GoCash Game Card, do not hesitate to contact us directly.

Can I use my card for games not
on your list?

No. GoCash Game Cards may only be redeemed for games that are available on the “Games List" page.

If you are having troubles redeeming your GoCash Game Card, do not hesitate to contact us directly.

I can't find a GoCash Game Card that features my game!

You may redeem any GoCash Game Card for any game displayed on the GoCash Game website--regardless of the game(s) shown on the front of the card.

If you are having troubles redeeming your GoCash Game Card, do not hesitate to contact us directly.

Where to buy?

GoCash Game Cards are available at various CoinStar retailers and at Walgreens, 7-Eleven, and GameStop. For a full list of retailers please click the “GoCash Locator” link at the top of the page.

The store near me does not have GoCash

Please try checking the whole prepaid cards section. The store manager should be able to help you. If you are sure that one of the stores we have specifically listed is out of stock with GoCash Game Cards, please contact us and let us know the store name and address. We will contact that store to ensure it is available as quickly as possible.

Can I purchase cards directly from you?

Yes. Simply login or sign-up for a new account with us and you’ll be able to buy GoCash, easily and securely.click here .

Can I get a refund if I cancel my game account?

Once a GoCash Game Card is redeemed for game money, the value of the game money follows the Terms and Conditions of the game portal. Please check with your game portal regarding refunds.

Why make an account?

By making an account with GoCash Game Card, you will be able to 1. Earn GoPoints on your redemptions!
2. Track redemption history on your profile page!
3. Purchase GoCash from our website!
4. Enjoy special events & promotions with GoCash!
5. Have a chance to become a Gold Member!

Why wait? Sign-up today. It’s completely free.

Click here to sign-up

Membership Benefits

For a full list of member benefits, please click here.

GoPoints

Account

Gold Members

How do I earn GoPoints?

You will need an account with GoCash Game Card. In order to earn GoPoints, you will need to log-in before you redeem your GoCash Game Card. GoPoints will be awarded only if you log-in before you redeem your card.

You may also earn GoPoints by participating in mini-game tournaments that will be held periodically.

What are GoPoints useful for?

GoPoints are useful for many things. You can gather enough GoPoints to become a Gold Member, accumulate enough to redeem cool gift rewards, or use them to participate in mini-game tournaments!

I forgot my ID and/or password

If you have forgotten your GoCash ID and/or your password, click here.

Gold Member Benefits

For a full list of member benefits, click here.

Report Lost Card

If you have lost your Gold Card, please report it as soon as possible to GoCash. Click here to report your lost card.

:: Contacts Us ::

Other questions, please click here.

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